Terms of Service

1. Acceptance of Terms

By accessing and using PapayaVPN services (the "Service") provided by MCOCLOUD TECHNOLOGY PTE. LTD. ("Company," "we," "us," or "our"), you ("User," "you," or "your") accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Service Description

PapayaVPN provides virtual private network (VPN) services that allow users to enhance their online privacy and security by encrypting their internet connection and routing it through our secure servers. Our Service includes:

• Access to VPN servers in multiple locations worldwide
• Encrypted internet connection
• IP address masking
• Cross-platform applications and support

3. User Accounts

To use our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately if you discover or suspect any security breaches
• Take responsibility for all activities that occur under your account

4. Acceptable Use Policy

You agree not to use PapayaVPN for any unlawful purposes or prohibited activities, including but not limited to:

• Violating any local, state, national, or international law or regulation
• Transmitting any material that infringes intellectual property rights
• Distributing malware, viruses, or any other harmful computer code
• Engaging in any form of harassment, abuse, or harm to others
• Attempting to gain unauthorized access to any systems or networks
• Conducting any illegal activities including fraud, trafficking, or terrorism
• Spamming, phishing, or other deceptive practices
• Reselling or redistributing the Service without authorization

5. Payment and Billing

5.1 Subscription Plans: We offer various subscription plans with different features and pricing. Details are available on our website.

5.2 Payment: Payment is due at the beginning of each billing cycle. We accept various payment methods as indicated on our website.

5.3 Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.

5.4 Refund Policy: We offer a 30-day money-back guarantee for first-time subscribers. Refund requests must be submitted within 30 days of the initial purchase. Renewals and additional purchases are non-refundable.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in the Privacy Policy.

7. Service Availability and Modifications

7.1 Availability: While we strive to provide uninterrupted service, we do not guarantee 100% availability. The Service may be subject to temporary interruptions for maintenance, updates, or other reasons.

7.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without notice.

7.3 Updates: We may release updates to improve the Service. Some updates may be mandatory for continued use.

8. Intellectual Property Rights

All content, features, and functionality of PapayaVPN, including but not limited to software, text, images, graphics, logos, and trademarks, are owned by MCOCLOUD TECHNOLOGY PTE. LTD. or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Merchantability and fitness for a particular purpose
• Uninterrupted, error-free, or secure operation
• Accuracy, reliability, or completeness of the Service
• Meeting your specific requirements or expectations

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MCOCLOUD TECHNOLOGY PTE. LTD. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Statements or conduct of any third party on the Service

Our total liability shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless MCOCLOUD TECHNOLOGY PTE. LTD. and its affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

12.1 By You: You may terminate your account at any time through your account settings or by contacting support.

12.2 By Us: We may terminate or suspend your account immediately, without prior notice, for:

• Breach of these Terms
• Fraudulent or illegal activities
• Extended periods of inactivity
• Non-payment of fees

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Singapore.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms of Service, please contact us at:

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MCOCLOUD TECHNOLOGY PTE. LTD. regarding the use of PapayaVPN services.